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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jacqueline Jackson

Jacqueline Jackson

October 12, 2026

5  out of  5
rating by Jacqueline Jackson
"I had the pleasure of working with Molly. She explained everything to me that I didn't understand. Didn't rush with her answers and was very precise. I don't have pictures of the business but I did compliment on the appearance of the office. Molly's supervisor was very nice as well. I don't remember her, but very professional in giving it to me. I purchased auto and renters insurance."
We responded:
"My team really enjoyed you as well, Jackie. Thanks for your business and welcome aboard!"
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Angel Johnson

October 12, 2026

5  out of  5
rating by Angel Johnson
"Called me back quickly, gave me insurance for $50 cheaper than I had. The woman I spoke to was very nice as well. Thank you!"
We responded:
"I really appreciate your feedback. Thanks Angel.
Our rates are competitive, but it’s my team that really sets us apart. Welcome aboard."
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Terri J

October 4, 2026

5  out of  5
rating by Terri J
"As a long time State Farm client with this office, I can say Janell and her team, (Molly) are the best at taking excellent care of their customers and reassuring them that their assets are insured and protected. Very much appreciated. Thank you."
We responded:
"Molly and Janell enjoy working with you as well, Terri. They told me that this morning as a matter of fact. Thanks for your business!"
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Scar TheWolf

October 3, 2026

5  out of  5
rating by Scar TheWolf
"After being with Geico for 20 plus years in dealing with bad customer service and unplayed claims my wife and I decided to check out Jim Donahue And his staff from State farm not only where we pleasantly surprised they put $100 back in my pocket and got better coverage from Geico. State farm is more reputable so good people out there if you read this do yourself a favor go to Jim Donahue and his staff they made us feel like family with a lot of laughs in between when anybody ask me about car insurance on some directly to Jim Donahue don't be fooled by Geico and progressive Jim Donahue is the place to go for savings and more coverage thank you Jim thank you Molly and thank you for that funny person who was in the back peace to all of you you made our day"
We responded:
"It’s gratifying to have customers see the value in the personal service element to our business.
Welcome to the Donahue Agency! We’re happy to have you."
Profile photo of Allen Goldner

Allen Goldner

October 1, 2026

5  out of  5
rating by Allen Goldner
"Great experience setting up my condo insurance with State Farm. The process was quick and easy. Molly was friendly, knowledgeable, and helpful. Everything was clearly explained, and I’m very happy with the experience. Highly recommend!"
We responded:
"It’s so nice of you to acknowledge Molly and the Donahue Agency. We truly appreciate your recommendation and your business. Thanks Allen!"
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Emma Garelli

September 25, 2026

5  out of  5
rating by Emma Garelli
"Everyone at Jim Donahue’s State Farm office is great! I worked with Molly to set up renters insurance and she was so helpful. Great experience."
We responded:
"Glad to have you two home!
Thanks Emma."
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Thomas

September 25, 2026

5  out of  5
rating by Thomas
"Janell is the best insurance agent. She effectively handled insurance changes for our new car purchase."
We responded:
"Thanks Thomas. I concur!"
Profile photo of James Fergus

James Fergus

September 23, 2026

5  out of  5
rating by James Fergus
"I have been with State Farm for 46 years. Jim and his staff have been wonderful to work with. They continue to help us with our insurance needs as life changes."
We responded:
"Thank you Jim. All of us here at the Donahue Agency enjoy working with you and your family!"
Profile photo of Paul Huguelet Sr.

Paul Huguelet Sr.

September 21, 2026

5  out of  5
rating by Paul Huguelet Sr.
"Jim, Janelle, and staff do a great job. Highly recommended!"
We responded:
"Thanks Paul. You have been a great customer for many years!"
Profile photo of Susan Lewandowski

Susan Lewandowski

September 19, 2026

5  out of  5
rating by Susan Lewandowski
"What a surprisingly excellent experience I had walking into Jim Donahue’s State Farm insurance agency! Though I had no appointment I was warmly greeted by Molly and immediately taken care of. I had just moved to the area and was in need of switching my auto policy and she handled everything in just a few minutes while answering any questions I had. I am not used to such fantastic customer service but I certainly did appreciate it."
We responded:
"Well Susan, we’re thrilled that you came in to meet the team and bring your business to our agency. Thank you very much!"
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malikm bush

September 17, 2026

5  out of  5
rating by malikm bush
"Very helpful with explaining and getting me the best rate thanks"
We responded:
"My team at The Donahue Agency takes great pride in our service to the policy holder. It’s very nice of you to acknowledge that. Thanks Malikm!"
Profile photo of Hannah Lombardi

Hannah Lombardi

September 11, 2026

5  out of  5
rating by Hannah Lombardi
"I had a great experience here. This was my first time setting up insurance therefore I was a bit nervous but they eased my mind by walking me through it and answering my questions. I talked to a couple of different team members and both were extremely kind and helpful throughout the process."
We responded:
"My team represents our agency very well. So well, in fact, I learn from them every day. I’m blessed having them as co workers and you as a new customer. Thanks Hannah!"
Profile photo of Anwar Khader

Anwar Khader

September 10, 2026

5  out of  5
rating by Anwar Khader
"Exceptional service, all staff are very friendly & ready to help with all the inquiries. I always recommend Jim Donahue - State Farm to all my friend’s & colleagues."
We responded:
"We’re thrilled to have you as a new customer here at the Donahue Agency. Welcome Anwar!"
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maureen lennon

September 2, 2026

5  out of  5
rating by maureen lennon
"Amazing customer service from Jim and his staff (Janelle and Bridgett) . Cannot say enough good things. 10/10. I always feel covered ."
We responded:
"On behalf of my amazing team, thank you Maureen!!
It’s been our pleasure serving you and your family."
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Zak Leasure

August 31, 2026

5  out of  5
rating by Zak Leasure
"Excellent service from everyone here. Molly, Janell, and Jim were extremely kind, knowledgeable, and patient through the entire process."
We responded:
"Molly, Janell and the rest of my amazing team at the Donahue Agency really appreciate your kind words.
Thanks Zak!"
Profile photo of Michael Hattie

Michael Hattie

August 31, 2026

5  out of  5
rating by Michael Hattie
"I asked a question on the website & received a very quick & friendly reply."
We responded:
"So glad that you’re pleased with the response of my team, Michael. We take great pride in providing the best customer service in the business. Thank you!"
Profile photo of John Forbis

John Forbis

August 28, 2026

5  out of  5
rating by John Forbis
"Signing up for homeowners and auto insurance with Jim & Janell State Farm was so easy. Janell walked me through everything, answered all my questions, and had both policies bundled and ready to go way faster than I expected. Rates were reasonable too.

The best part was being able to handle most of it over text, super convenient and saved me a ton of time. Customer service was great the whole way through, friendly and helpful, never felt like I was just a number. If you need home or auto insurance, I’d definitely recommend them."
We responded:
"Wow John, thanks! We still believe the human touch matters and we are so glad that you appreciate that."
Profile photo of Jack Donahue

Jack Donahue

August 26, 2026

5  out of  5
rating by Jack Donahue
"Excellent customer service made signing up for insurance easy, transparent, and pain free. Jim is genuine and highly knowledgeable and is supplemented with great staff!"
We responded:
"I always knew you were my favorite nephew. Thanks Jack!"
Profile photo of Mike Collins

Mike Collins

August 25, 2026

5  out of  5
rating by Mike Collins
"Great customer service! Been a customer for over 15 years, Jim & his staff are the best!"
We responded:
"It has been our pleasure to work with you over these 15 years, Mike. My team and I appreciate you and your business!"
Profile photo of Julia Murphy

Julia Murphy

August 18, 2026

5  out of  5
rating by Julia Murphy
"Thank you to both Dante and Janelle for providing exceptional service in helping bundle auto and home policy for us. Excellent communication and support. Well done!"
We responded:
"Thank you Julia! The savings with the bundle is usually significant. So glad the team was able to package it to your satisfaction."
Profile photo of John McNett

John McNett

August 17, 2026

5  out of  5
rating by John McNett
"I have been a State Farm customer for over 30 years. In all of that time, I’ve had several agents that I worked with as I moved states and cities. None of them were as pleasant and effective as the team at Jim Donahue’s office! In my nine years with them, they have consistently answered the phone, treated me with respect, followed through with every request and solved every problem! They are the best State Farm team with which I’ve had the pleasure to do business."
We responded:
"Not entirely sure what we did to earn such praise, but we’ll keep trying. On behalf of my team and I, thanks John!"
Profile photo of Billy Purl

Billy Purl

August 17, 2026

5  out of  5
rating by Billy Purl
"Service is great. Janell is the Best"
We responded:
"So glad we were able to assist with your new property. If anyone can find a solution, it’s Janell. Great to have you on board Billy!"
Profile photo of Jake Silverman

Jake Silverman

August 13, 2026

5  out of  5
rating by Jake Silverman
"Very helpful and communicative throughout the process!"
We responded:
"The team is laser focused on the process. It’s very nice of you to recognize it. Thanks Jake!"
Profile photo of Andy McCoy

Andy McCoy

August 13, 2026

5  out of  5
rating by Andy McCoy
"Been with this team for a long time. Everybody is great and personable. Their help is a phone call away. 11/10 would recommend to anyone needing insurance."
We responded:
"Thanks Andy. My team and I really appreciate that and enjoy having you as a customer!"
Profile photo of Catherine McCrory

Catherine McCrory

August 11, 2026

5  out of  5
rating by Catherine McCrory
"There’s never a time when I call the office that they are not on top of it and providing service quickly. Have recommended this office many times and will continue to do so."
We responded:
"Wow Cathy, on behalf of my entire team at the Donahue Agency, thank you!!"