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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Terri LoBianco

Terri LoBianco

August 12, 2025

5  out of  5
rating by Terri LoBianco
"Jim Donahue has been our agent for over 20 years due to their excellent customer service and responsiveness to our needs. Thank you!"
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Jack Hansa

August 7, 2025

5  out of  5
rating by Jack Hansa
"Molly was fantastic! She helped me bundle my home and auto and now I’m saving $1000’s annually compared to other insurance agency’s. Very flexible and easy to work with. Would recommend to anyone looking to get a new policy."
We responded:
"The Donahue Agency takes great pride in providing value to our customers. I’m thrilled that you are satisfied with our amazing Molly and the competitive rates. Thanks Jack!"
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Paul Huguelet Sr.

August 6, 2025

5  out of  5
rating by Paul Huguelet Sr.
"Jim, Janelle, and staff do a great job. Highly recommended!"
We responded:
"Thanks Paul. You have been a great customer for many years!"
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Becca Gacek

August 6, 2025

5  out of  5
rating by Becca Gacek
"Everyone in the office is super helpful and great to work with! They always take the time to go over pricing and the “better deal.” Highly recommend using them for any insurance needs!"
We responded:
"My team and I appreciate you and your business. Thanks Becca!"
Profile photo of Norman Rick

Norman Rick

August 6, 2025

5  out of  5
rating by Norman Rick
"Friendly staff and great customer service, they’re always available to assist when needed!"
We responded:
"We aim to please Norman. Just like an office full of “Good Neighbors”. Thanks for your thoughts and your business!"
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dk strachan

July 26, 2025

5  out of  5
rating by dk strachan
"I've been a customer for 20 years....consistently good advice, excellent service!"
We responded:
"We really appreciate that Dave. Thanks for 20 great years!"
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Thomas

July 22, 2025

5  out of  5
rating by Thomas
"Janelle is the best insurance agent."
We responded:
"Thanks Thomas. I concur!"
Profile photo of Bob Boldt

Bob Boldt

July 16, 2025

5  out of  5
rating by Bob Boldt
"Want to commend Jim, Janelle and staff for their expediency in responding to my family’s home, auto and business needs. We have been longstanding clients and have yet to be disappointed."
We responded:
"Bob, thank you for your kind words. It is our pleasure assisting you and your family for your auto, home and business needs. We are looking forward to many more years. "
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Rachael Watts

July 15, 2025

5  out of  5
rating by Rachael Watts
"Jim and his staff have been servicing our policies for nearly three years now. What a dedicated team! The staff are extremely knowledgeable and go out of their way to help you with whatever you may need, whether it's making changes to a policy, applying for life insurance, or asking a question about a bill. You won't find a better State Farm agency, I promise you."
We responded:
"I’m pleased that you’re happy with team and service. The Donahue Agency can’t do it without them. Thank you Rachael!"
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Joe Plukarski

July 8, 2025

5  out of  5
rating by Joe Plukarski
"I have been using State Farm for as long as I have been driving (16 years) and my parents have been using them longer. We have worked with Janell on everything we’ve needed and she has always gone above and beyond to help us quickly resolve any issues we’ve had or make any changes we’ve needed. We really appreciate the service we’ve received here! UPDATE (July 2025): I recently purchased my first home and needed to urgently update my insurance for closing. Janelle worked expeditiously to update my plan and made quick adjustments as needed throughout the process. You truly are in good hands with Janelle and Jim."
We responded:
"Joe - we have enjoyed being your State Farm Agency for each of those years, and hope to continue to earn yours and your families business for many more to come. Many thanks!"
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Isaura Deniz

June 26, 2025

5  out of  5
rating by Isaura Deniz
"Everything was very nices and fast whith my request thanks again.l will really recommend this offices 🙏🙏"
We responded:
"My team thanks you. I thank you, And State Farm thanks you. Have a Happy 4th Isaura! "
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Yolanda Lewis

June 26, 2025

5  out of  5
rating by Yolanda Lewis
"On if the best companies ever! Good/Excellent staff to work with, kind, helpful, understanding, I'll recommend them to anyone!!! Always there when you need them🥰 The very best!!"
We responded:
"Hi Yolanda, thank you so much for your kind words. We are here to assist and look forward to working with you for many years. "
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Kaitlyn

June 26, 2025

1  out of  5
rating by Kaitlyn
"I would not recommend. Incorrectly charged and then would not help me to correct the problem or get a refund."
We responded:
"Hi Kaitlyn, I tried to find you in our system and it seems that you're not a client of ours. I believe you reviewed the wrong insurance agency. If you'd like to call our office, we'd be happy to help."
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Kaitlyn Dunne

June 26, 2025

1  out of  5
rating by Kaitlyn Dunne
"I would not recommend working with this Agent. I was told false information and was being incorrectly charged for a car I no longer owned. Then was charged double for a new car. Very poor communication!"
We responded:
"Hi Kaitlyn, I'm sorry to hear that you had a frustating experience. This is not the level of service I expect for my clients. If you would like to speak in a calming environment, after the billing breakdown is provided please give us a call. Thank you. "
Profile photo of Matt Stein

Matt Stein

June 25, 2025

5  out of  5
rating by Matt Stein
"Jim and his team have provided excellent service for years! Friendly staff, quick to respond, I feel fully supported!"
We responded:
"The entire Donahue Agency thanks you Matt!!"
Profile photo of Ryan Petit

Ryan Petit

June 25, 2025

5  out of  5
rating by Ryan Petit
"I have been working with Janell at this State farm branch since college and could not be more happy with the level of service on my car, home, and small business insurance. The whole tam here is very well versed in what they do and incredibly responsive over phone and email. Would highly recommend giving them your business"
We responded:
"Well I’m happy with the golf lessons you provided Ryan, so I guess we’re even. Many thanks!"
Profile photo of Randall McClellan

Randall McClellan

June 22, 2025

5  out of  5
rating by Randall McClellan
"Great customer service. Glad we have these folks as our State Farm agent!"
We responded:
"My team and I are thrilled to have you as a customer Randall. Thanks for your business!"
Profile photo of Thomas Schoder

Thomas Schoder

June 19, 2025

5  out of  5
rating by Thomas Schoder
"The J.D. State Farm agency is the best I have every had for home and auto insurance. They always respond quickly and have the best policies and rates."
We responded:
"You are too kind Tom. I will be sure to pass along your comments to my amazing team, thank you!"
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tmstulg

June 17, 2025

5  out of  5
rating by tmstulg
"Jim and his team are great to work with and very knowledgeable. I highly recommend this State Farm team."
We responded:
"Thank you for the review and recommendation!"
Profile photo of Steve Suzuki

Steve Suzuki

June 14, 2025

5  out of  5
rating by Steve Suzuki
"For the past 15 years Jim and his staff have been top notch professionals. They’ve handled all our issues with prompt and excellent results."
We responded:
"I remember the day we onboarded you Steve. Those 15 years flew by! Our hope is that we continue this great relationship for 15 more and beyond. Thank you!"
Profile photo of zoe t

zoe t

June 12, 2025

5  out of  5
rating by zoe t
"My family has worked with Jim Donahue’s office for many years without any complaints! More recently I have needed some policies written with a quick turnaround and they have always followed through SO quickly. Thank you to everyone who works at the office"
We responded:
"Zoe - So glad that you and your family are pleased with our service. Thanks to all of you for your business and thoughtfulness!"
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Karen Van Dyck

June 9, 2025

5  out of  5
rating by Karen Van Dyck
"State Farm is always responsive, and fair. The people are friendly and reassuring to work with. Yes, 5 stars! Janell, a special thanks to you."
We responded:
"Very glad that you’re satisfied Karen. Thanks for being a valued customer!"
Profile photo of James Andreoni

James Andreoni

June 5, 2025

5  out of  5
rating by James Andreoni
"We have been with them for many years. They are very good people to deal with and recommend them highly."
We responded:
"It has been our pleasure serving you and your family Jim. Thanks for your business!"
Profile photo of Katie Chomko

Katie Chomko

May 27, 2025

5  out of  5
rating by Katie Chomko
"Been a State Farm customer for many years but switched to Jim Donahue's office because I needed someone licensed in both IL and IN. A couple months later I had an issue with an errant classification on my 19- year- old son's driver's record by the Secretary of State. Their error would have doubled the cost of our insurance. Janelle and Molly in Jim's office went above and beyond to successfully get the issue resolved. I highly recommend Jim Donahue's office!"
We responded:
"Thanks for the kind words Katie. The Donahue Team takes great pride in exceeding expectations with all of our customers in every state that we service. We really appreciate you and your business!"
Profile photo of Julianne Borrelli

Julianne Borrelli

May 21, 2025

5  out of  5
rating by Julianne Borrelli
"I can't begin to say enough about these wonderfully helpful souls here at the Jim Donahue State Farm office. They offer customers a solid professional connection, with honest and friendly service. A huge shout-out has to go to Janell; for keeping it positive, from my very first call, she has been a rockstar for over 40 years👍"
We responded:
"My mission is to keep Janell for another 40 years. She is the best in the business, and my entire team strives to be there for all of our customers, each and every day. Thanks again Julianne!"