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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cindy

Cindy

July 17, 2026

5  out of  5
rating by Cindy
"This team is excellent! Our agent is Molly and she is simply amazing! So informative and kind and makes the process so pleasant. Thank you 😊"
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Jay Copp

July 16, 2026

5  out of  5
rating by Jay Copp
"I recently switched to State Farm and Jim Donahue. Was with another well-known company. Very glad I made the change. The rates are very competitive and the staff was very professional and responsive."
We responded:
"Thank you, Jay, for taking the time to share your experience with Donahue Insurance Agency, Inc. We’re grateful for your trust and look forward to supporting you and your family for many years."
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Quinn Collins

July 15, 2026

5  out of  5
rating by Quinn Collins
"My family and I recently moved from CO to IL, requiring us to revisit our insurance plan and provider. I asked about 14-15 people who they would recommend as an insurance broker, and without hesitation, every answer lead to Jim Donahue and team.

When my mom’s house flooded recently, Jim and his team handled the claim so smoothly, she offered to star in a commercial for them, completely unpaid and unprompted.

If you want an insurance agent who actually answers the phone and doesn’t disappear the second something goes wrong, run, don’t walk, to Jim’s office.

Like a good neighbor, Jim Donahue's there."
We responded:
"Welcome home Quinn! We love working with you and your family. See you in the neighborhood.
"
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Susan Mullane

July 15, 2026

5  out of  5
rating by Susan Mullane
"Janelle was very helpful in handling our insurance needs!"
We responded:
"Hi Sue - I’m happy that you are pleased with the service that Janell has delivered. We love her here. Thanks again for your business!"
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Edgar Lopez

July 6, 2026

5  out of  5
rating by Edgar Lopez
"Ive had great experience working with Jim Donahue’s State Farm. The team (Molly) was professional, helpful, and took the time to answer all of my questions. They made the process easy to understand and were responsive whenever I needed assistance. I appreciate their excellent customer service and the peace of mind that comes from knowing I’m well taken care of. I would definitely recommend them to anyone looking for reliable insurance and great support."
We responded:
"Thanks for acknowledging Molly and our team, Edgar. We really appreciate you and your business!"
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Pat Donahue

July 2, 2026

5  out of  5
rating by Pat Donahue
"Always a great experience working with Janell and the team. I moved and had to switch my renters insurance and they took care of everything and made it a breeze. Excellent service!"
We responded:
"My team and I at the Donahue Agency have really enjoyed working with you Pat. We are proud to call you our customer. Thanks for the review! "
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Dàvid Wallen

June 26, 2026

5  out of  5
rating by Dàvid Wallen
"They are polite and efficient. It is all summed up in the "Five Star" rating."
We responded:
"Thank you for the kind words, David. We appreciate you and your continued business. "
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Ian Havenaar

June 24, 2026

5  out of  5
rating by Ian Havenaar
"Great service and super responsive! They have helped me with my insurance for 3+ years."
We responded:
"Ian, thank you so much for taking the time to leave us a review—we really appreciate you! We’re looking forward to continuing to help you for many years. "
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Michael McClain

June 17, 2026

5  out of  5
rating by Michael McClain
"Simply the best — and I wouldn't go anywhere else!

Janell and the entire team at Jim Donahue's office are absolutely exceptional. From day one, they have gone above and beyond to ensure I have exactly the coverage I need, quickly, efficiently, and always at the best possible rate. Their dedication to their clients is truly unmatched.

I first came to them when I moved to LaGrange in 2015, and over the years they have seamlessly handled every twist and turn life has thrown my way. I had multiple moves across various apartments and condominiums in the city of Chicago, several vehicles, and everything in between. No matter the situation, they handle it with professionalism, care, and a personal touch that is so rare to find these days.

Nearly a decade later, I cannot imagine trusting anyone else with my insurance needs. These guys are my hometown agency even after I left town."
We responded:
"You are way too kind Michael.
On behalf on my entire team at the Donahue Agency, thank you for being a wonderful customer!"
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James Newman

June 8, 2026

5  out of  5
rating by James Newman
"Very efficient and thorough."
We responded:
"My team and I at the Donahue Agency appreciate you and your business. Thanks James!"
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Caren Laughlin

May 20, 2026

5  out of  5
rating by Caren Laughlin
"Staff was very helpful and pleasant"
We responded:
"On behalf of my amazing team, thank you Caren!"
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harorider95

May 18, 2026

5  out of  5
rating by harorider95
"Very fast!"
We responded:
"The Donahue Agency appreciates you and your business, thank you!!"
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brandi ruffin

May 15, 2026

5  out of  5
rating by brandi ruffin
"I appreciate the exceptional customer service I consistently receive from State Farm, a very loyal and respectful business to work with."
We responded:
"Thank you so much for your kind review! We truly appreciate your loyalty and are grateful to hear that you consistently receive exceptional, respectful customer service from our team at State Farm."
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Karolynn

May 12, 2026

5  out of  5
rating by Karolynn
"Molly was AMAZING! She made the entire process of moving and bundling services very easy. As a busy professional, I appreciated the attention to detail and levels of efficiency to their approach!"
We responded:
"So glad that you were pleased with Molly and her service.
She is a huge part of our incredible team at the Donahue Agency. Thanks Karolynn!"
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Nora Kalck

May 12, 2026

5  out of  5
rating by Nora Kalck
"The staff there is always so helpful. They are quick to respond and help you with whatever you may need."
We responded:
"My team is the best in the business. I’m blessed to have them here representing the Donahue Agency, and you as a customer. Thanks Nora!"
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Cathleen Wilburn

May 11, 2026

5  out of  5
rating by Cathleen Wilburn
"My entire experience at Jim Donohue’s agency was great. His team worked with each other and me expertly, explaining ever I needed to know clearly."
We responded:
"Thanks Cathleen. We truly aim to please. My team and I appreciate you and your business!"
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Sarina Brown

May 6, 2026

5  out of  5
rating by Sarina Brown
"I switched from Progressive over to a statefarm and saved $200 and also Molly was very helpful she got me the best rates Thanks again"
We responded:
"Smart choice Sarina. Molly and I, along with the entire Donahue Agency thank you for your business!"
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Arely Bahena

May 4, 2026

5  out of  5
rating by Arely Bahena
"This team rocks! They are super responsive and do a great job at following up."
We responded:
"You rock too Arely!
We appreciate you and your business."
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Anthony Albazi

April 24, 2026

5  out of  5
rating by Anthony Albazi
"Been with Jim Donahue State Farm for many years. Just bought a new house, and Jim’s team makes any and all tasks seamless. Excellent customer service!"
We responded:
"Congrats on your new home Anthony, and thanks for trusting us with insuring it!
Jim"
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Peggy Mueller

April 22, 2026

5  out of  5
rating by Peggy Mueller
"Great experience! I worked with Janelle to get a plan put together and Molly assisted along the way as well! It was such an easy process and I’m saving over $100 a month from my previous insurance! Definitely recommend!!"
We responded:
"Janell, Molly and all of the Donahue Agency team members take pride in making the customer service experience world class. Thank you for your business Peggy!"
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Kimberly Georgeff

April 21, 2026

5  out of  5
rating by Kimberly Georgeff
"I have been with Jim and his team since I started driving at age 16 (on my parents’ policy), and I have insured every car and home through them. We have always received excellent service with every incident, accident and claim (which has been a few over the past 35+ years). They take care of you like family. I highly recommend!"
We responded:
"We consider our customers as family as well. Thanks for the kind words Kim!"
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Lianna Brown

April 20, 2026

5  out of  5
rating by Lianna Brown
"Janell and team at Jim Donahue’s State Farm office are great. My family has been with the team for many years and have always received excellent service."
We responded:
"All of us a Team Donahue appreciate you and your family for your many years of support. Thanks Lianna!!"
Profile photo of Kevin Horan

Kevin Horan

April 14, 2026

5  out of  5
rating by Kevin Horan
"We have been insured by Jim Donahue State Farm insurance for over 20 years. All of our insurance needs are covered by State farm due to the great work of Jim Janelle and staff. Everyone with Jim‘s office is very knowledgeable, professional and friendly. We had a recent claim andJanelle explained the claim process perfectly so we knew what to expect in resolving the claim. Thank you all for your excellent service. Hopefully we can stay insured with you for the next 20 years."
We responded:
"How about another 30? We really appreciate your business. Thanks Kevin!"
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John

April 13, 2026

5  out of  5
rating by John
"I thoroughly enjoyed my business with Janell and her group! They were very accommodating . Babs Ward"
We responded:
"Thanks Babs and welcome to the Donahue Agency!"
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Courtney Burkett

April 10, 2026

5  out of  5
rating by Courtney Burkett
"I've been working with Jim and Janell for a few years now. They are both very diligent and always address my emails/concerns the same day! Everything is always quick with them, which is so appreciated!"
We responded:
"Janell, myself and the entire team at the Donahue Agency
are thrilled that you’re satisfied. Thanks Courtney!"